Terms & Conditions

Parcel Den Online Ltd accepts goods for carriage and other services subject to the Terms & Conditions set out below. As a user of the Parcel Den Online Ltd website, you acknowledge that any transactions you make on or outside of the website are subject to our Terms & Conditions below.

1. Definitions

In these Terms and Conditions, the following meanings shall be applied where the following terms are used:

  1. "Consignment" shall mean any item(s), of any sort, which are, and intended to be, sent through this service, from any one sender address to another individual address.
  2. "Prohibited Items" means cannot be carried on any service.
  3. "Us, We or Our" means Parcel Den Online Ltd, along with employees, directors, subcontractors or couriers acting on our behalf.
  4. "Client, Customer or You" shall mean the legal user/account holder who enters into a contract with us.
  5. "Contract" means the contract of carriage or service contract between you (the customer) and us, which shall be deemed to incorporate these conditions.
  6. "Service" any transport, carriage of items by the Company or its authorised Third Party Suppliers, as well as software or related services.
  7. "Third party" Suppliers available for use via the client account.
  8. "Out of Gauge" Consignment out of the weight and dimension restrictions on a particular service.
  9. "The Collection Point" means the address at which a consignment is collected by us.
  10. "The Delivery Point" means the address to which a consignment is delivered by us.
  11. "This Agreement" means these terms and conditions, together with customer contract.
  12. "Prepay" means a Prepay client, as defined by a non balance holding client.

2. Our Obligations

  1. We will carry out the Service(s) for you, and arrange delivery of the Consignment(s) in return for the payment by you to us of the price set out in the Customer Contract and in accordance with the terms of this agreement.
  2. Parcel Den Online may use Third Party services to provide the Services or may provide its own services to fulfil the Contract.
  3. We may at any time without prior notice, substitute or replace any Third Party provider with an alternative provider of services. Any such substitution does not constitute grounds for termination or amendment of the Contract by the Customer.
  4. We have the right to refuse any Consignment or Client from use of Parcel Den Online and its services. We also have the right to close a Customer’s account at any time without any prior notice.
  5. The Third Party Supplier has the right to refuse shipment for reasons such as but not limited to, insufficient packaging, prohibited items or Consignments being larger/heavier than the stated allowances.
  6. All queries, and claims must be directed through Parcel Den Online Ltd, who will in turn contact the Third Party supplier on your behalf.
  7. Where prices quoted on this website are in credits, one credit is equivalent to one pound sterling (excluding VAT).
  8. All Consignment(s) can be tracked through the website, and it is the responsibility of the Client to monitor the tracking status of a Consignment(s).
  9. The Customer accounts are debited once the relevant service label has been generated at the end of the order process.

3. Loading and Unloading

  1. If collection or delivery of a Consignment takes place at your premises, we shall not be under any obligation to provide any equipment or labour which, apart from the driver collecting the Consignment, may be required for loading or unloading of a Consignment.
  2. Any Consignment requiring any special equipment, power or labour for loading and unloading is accepted for carriage only on condition that such appliances are made available at the Collection Point and Delivery Point. Where such equipment is not available and if we agree to load or unload the Consignment, neither the Company nor any Third Party Supplier shall be under no liability or obligation of any kind to the customer for any damage (however it may be caused) during the loading or unloading of the Consignment. This includes any damage caused whether or not by our negligence and you shall agree to indemnify and hold us harmless against any claim or demand from any person arising out of our agreeing to load or unload the Consignment in these circumstances.

4. Prohibited Items

  1. If any items listed in the Prohibited Items List is collected, then you are liable to be surcharged and the Consignment(s) returned. No refund of delivery charge will be made and any compensation claims voided. This may result in the closure of the Customer account.
  2. We reserve the right to reject any Consignment(s) if, in the Company’s sole opinion, the Consignment(s) is unsuitable for the selected service.
  3. Details of items deemed unsuitable for carriage are listed in the Prohibited Items List, which can be found in the Customer starter pack. These include but are not limited to:
    1. Dangerous Goods;
    2. firearms, works of art, jewellery, cash, glass, negotiable instruments (including cheques and any vouchers with face value), precious metals, antiques, furs or any other valuables, wines, spirits or living animals, fish, birds or any other living organism of any type, frozen or perishable food; and
    3. any goods prohibited by the law or regulation of any government or public or local authority of any jurisdiction where the goods are carried.

5. Collections & Deliveries

  1. Parcel Den Online will provide daily collection for Customers through our Collection Service, as per the customer’s request. This Collection can occur at any time during the working day.
  2. We will attempt to deliver a Consignment during normal working hours, through our designated Third Party Supplier. If we cannot obtain a delivery receipt at the Delivery Point, you agree we shall be authorised to deliver the Consignment to, or obtain a delivery receipt from an alternative address close to the Delivery Point. If successful, details will be left at the Delivery Point as to which address the Consignment has been delivered to.
  3. If the Consignment is not delivered either to the Delivery Point or a nearby address, attempts to deliver will be made on the next two consecutive working days. If the Consignment has still not been delivered, we shall return the Consignment to the Customer. This will be done at the Customer’s cost (the customer will be informed of the cost prior to the Consignment being returned to the Customer).
  4. If we consider that the Consignment has become a Damaged Consignment and cannot be delivered because it is or in our reasonable opinion is likely to be unsafe, hazardous or harmful we reserve the right to dispose of the Damaged Consignment immediately.
  5. The Customer represents, warrants and agrees that all goods have been properly and sufficiently packaged and labelled and that the labelling shall include the full postcode for both the consignor and consignee.
  6. The Customer represents, warrants and agrees that, where a Consignment is to be delivered pursuant to a contract of sale under which the Customer is the seller, title to the Consignment will not pass away from the Customer until delivery.

6. Sub-Contractors

You agree that we may use a Third Party Supplier in order to support our provision of the Services to you and you agree that both we and the Third Party Supplier shall be entitled to the protection of all of the terms of this Agreement which exclude or limit liability for any losses or damage.

7. Claims & Refunds

  1. Prepayment instantly converts to shipping credits. This occurs once payment has been made by the Customer. Credits are non-refundable and have no cash value.
  2. We shall not be liable to you under any circumstances for any loss or damage unless you notify us either via email or by written notice to Parcel Den Online Ltd, 82 King Street, Manchester, M2 4WQ within:
    1. 7 days of delivery of the Consignment in the case of damage to part of a Consignment or loss of part of a Consignment;
    2. and in cases relating to loss of a whole Consignment, 28 days from when the Consignment was collected or received by us.
  3. No claim, credit refunds or subsequent claims will be made if a Consignment is sent where the Delivery Label was incorrect or placed on the incorrect parcel. It is not the Third Party or our responsibility to check this information.
  4. No claim can be made for a Prohibited Consignment.
  5. In the case of a Claim for damage, the damaged item together with all packaging must be kept until the claim is concluded as more photographs or inspection of the item may be necessary. If the damaged item and/or packaging are not kept the claim will be invalidated.
  6. Photographs of the internal and external packaging as well as the damaged Consignment(s) must be supplied at the start of a claim.

8. Liability

  1. The Customer is responsible for the information entered into our online platform. Parcel Den Online will not be held responsible for wrong information that is entered and any delay this may cause. No refunds will be given in these instances.
  2. The Customer pays for delivery Services. We are not liable for any additional charges which may arise and the client will be charged directly for these.
  3. We will accept no liability for any Prohibited item that is sent through our Services and subsequently damaged or lost. No claim can be made for this.
  4. Loss or damage under the following conditions will not be covered:
    1. Acts of God
    2. Insufficient packaging/incorrect labelling
    3. Consequences of war
    4. Prohibited Consignment(s)
    5. any event beyond the reasonable control of the Company including any consequence of war, invasion, act of foreign hostilities (whether war is declared or not), civil war, civil unrest, act of terrorism, rebellion, insurrection, military or usurped power or confiscation, requisition, destruction of or damage to property by or under the order of any government or public or local authority, riots, civil commotion, lockouts, traffic congestion, mechanical breakdown, general or partial stoppage or restraint of labour from whatever cause, pressure waves caused by aircraft or other aerial devices travelling at sonic or supersonic speeds, the direct or indirect effect of ionising radiations or contamination by radioactivity.
  5. Liability is restricted to the consignment cost of the item only and to the covered value of the Consignment if a claim is raised. We will not be liable for any claim for loss of profit, use, breach of contract, loss of revenue, administrative inconvenience, disappointment or indirect, incidental financial or consequential loss or damage arising out of, or in relation to the service you ordered.
  6. Total liability to you in all respects and for any type of loss, cost or damage however so arising will be limited per Consignment with a limit of liability which will be the cover purchased at the time of ordering.
  7. The Client will indemnify us in respect of any liability to demands, claims, fraud or for death or personal injury where the liability falls with the Third Party.
  8. The Client will indemnify Parcel Den Online in respect of all claim demands, damages, liabilities, costs or expenses incurred by us or our employees, agents or sub-contractors in relation to any claims by third parties arising in connection with this agreement, or as result of Parcel Den Online providing services, which are in excess of the liability of Parcel Den Online under this agreement.
  9. We do not hold any responsibility for Third Party procedure.

9. Your Indemnity

  1. We shall assume, for the purposes of this Agreement, that you are the sole owner of every item dispatched in the Consignment but if any other person makes a claim against us for loss of or damage to any such items beyond our liability to you then you agree that you shall indemnify us against any losses or liabilities that we suffer through that claim (including all legal costs and expenses) and you agree that we shall have no liability to you in these circumstances, regardless of whether such claims exceed any limitations of liability set out in this Agreement.
  2. You agree to indemnify us against any losses or liabilities that we may suffer through the loss of, or inability to deliver, a Consignment caused by deficient or ambiguous labelling of such Consignment.
  3. You agree to indemnify us against any losses or liabilities that we may suffer through a breach by you of any of your obligations

10. Payment

  1. Prepayment instantly converts to shipping credits. This occurs once payment has been made by the Customer. Credits are non-refundable and have no cash value.
  2. All prices quoted on Our website are in credits. One credit is equivalent to one pound sterling (excluding VAT).
  3. The Customer shall be paying for shipping charges on a face value voucher basis in the form of non refundable credits.
  4. Credits, if not used will expire after 14 days. Oldest credits are always used first. Extensions may be approved upon request.
  5. Each Consignment will reduce credits automatically, subject to sufficient credits being available.
  6. The Company reserves the right to enforce a minimum credits top up amount.
  7. Clients can purchase credits via payment methods including credit cards, debit cards, BACS and cheques.
  8. Customers paying by BACS or cheque must allow sufficient time for funds to clear before credits are applied to the account.
  9. The costs of delivery and other Services are set out in the Customer Contract and are in credits. All charges are due prior to any delivery being made. Any additional charge levied to Parcel Den Online by our Third Party Suppliers will be deducted from the client account.
  10. Any credit balance remaining on a client account is strictly non-refundable.
  11. It is the responsibility of the Customer to ensure their account has sufficient credits to generate the required label for a delivery service.

11. Your Obligations

  1. You agree to:
    1. ensure that the information supplied by the Customer is complete and accurate.
    2. co-operate with us in all matters relating to the provision of our Service(s).
    3. provide us with access to your premises, offices, and other facilities as reasonably required by us if any of these are to be Collection Points. The Customer also agrees that they are responsible for ensuring that the premises are free of hazardous materials and do not pose a health and safety risk to us.
  2. You agree that we shall not be required, and that you will not cause us to carry anything if it would be illegal or unlawful for us to dos so. You agree that should you do this, you will indemnify us against any losses and/or damage that we may suffer as a consequence.
  3. We reserve the right to refuse or carry Consignment(s) which are neither the property of, nor sent on behalf of, you.
  4. You understand that:
    1. All Consignments shall be accepted at the Delivery Point and that the recipient shall give an appropriate receipt and you agree that this receipt shall be conclusive evidence of delivery of the Consignment by us. This clause 11.4(i) shall not apply where such receipt is obtained as a result of fraud, collusion or dishonesty on the part of a delivery driver.

12. Severability

If any of these conditions or any part is held invalid for any purpose, it shall for that purpose be deemed to have been omitted but shall not prejudice the effectiveness of the rest of these conditions.

13. Variation

No variation, amendment or cancellation of the terms of this Agreement shall be binding upon us unless and until it is confirmed in writing by a director of us and, for the avoidance of any doubt, it is declared that no person other than a director has authority to negotiate or enter into any commitment on behalf of us which would or might (but for this clause) involve us in any legal liability whatsoever.

14. Exclusions

  1. It is the Customer’s responsibility to ensure that all Consignment(s) details are correctly completed and displayed on the correct item.
  2. It is entirely the Customer’s responsibility to ensure correct labels are used for Consignment(s).
  3. We cannot guarantee to stop any Consignment(s) once in transit.

15. Applicable Law

The contract and these conditions shall in all respects be subject to and construed in accordance with English law and the parties to the contract hereby submit to the exclusive jurisdiction of the courts of England.